Frequently Asked Questions
Everything you need to know about shopping with Atlas Scale Store.
We currently deliver to 24 major cities across the country, with same-day delivery available in most metro areas and next-day delivery everywhere else.
Any order with a subtotal of $75 or more automatically qualifies for free standard shipping. Orders below that threshold incur a flat $5.99 shipping fee.
Orders can be modified or cancelled within 30 minutes of placement from your Account > Orders page. After that, the order enters fulfillment and cannot be changed.
Non-perishable items can be returned within 7 days for a full refund. Perishable goods that arrive damaged or incorrect are eligible for immediate replacement or refund.
Yes, every product tagged 'Organic' is sourced from USDA-certified organic farms. Certification details are available on each product page.
Once your order ships, you'll receive a tracking link via email and SMS. You can also view live status from your Account > Orders tab.